Frequently Asked Questions (FAQ)
Product Questions
Why Choose VivaWash Cleaning Products?
Our cleaning products provide an ultra-powerful clean while keeping the environment cleaner. With our combined 5 in 1 series, we make you get much more for less.
How are VivaWash cleaning products better than others in the market?
As part of our RID (Reduce, Innovative, Donate) approach we strive to bring into market products that help reduce use of single use plastic, invest in innovative products, with our 5 in 1 powerful series of cleaning products making you get more for less, and we have committed to donate 1% and more of our revenue to environmental and social impact causes.
What are VivaWash Laundry Detergent Sheets?
Our Power Cleaning Detergent Sheets gives you much more for less. They are made up of antibacterial (laundry sanitizer), odor eliminator, color catcher (prevent discoloration), Allergen remover and antimite (hypoallergenic).
VivaWash sheets significantly reduce your laundry costs, by combining all your essential laundry needs into one product. Individually, these cost 50% to 60% more than our all-in-one product. With our microcapsule scent technology, our scented products come out fresh In contrast to other brands, Our sheets dissolve fully without leaving any residues.
Oh and they really work and have none of the mess, spills! Our sheets are Safe for your kids, (Liquid detergent, Pods and Pacs are more dangerous for kids as they could easily drink liquid).
How does the price of VivaWash Laundry Detergent Sheets compare with other brands and traditional detergent?
For only 28 cents per load, you get our sheets are Extra Large sheets, for a full laundry routine cleaning with a combination of antibacterial (laundry sanitizer), odor eliminator, color catcher (prevent discoloration), Allergen remover and anti-mite. However, individual combination of detergent with additional additives can cost up 60% more.
You significantly save on your wallet, when you upgrade your laundry routine to VivaWash 5 in 1 Power Cleaning Laundry Sheets.
Why does your scented Laundry Detergent Sheets have fresh scent with standard load.
Our Scented Laundry Detergent Sheets are made with microcapsule technology. To keep our product 100% natural, we do not use strong harsh chemicals for scents and fragrance.
The fragrance we use gets washed out during laundry. However, with our microcapsule technology, some beads of fragrance gets held on fabric, giving a long lasting freshness of up to 12 weeks after wash.
With more friction, the fragrance continues to get unleashed keeping your laundry fresh.
For more powerful scent after laundry, increase number of sheets used per wash cycle.
How does VivaWash Laundry Detergent Sheets help the environment?
Our sheets are made with 100% natural, plant-based ingredients, essential oils (sunflower oil, tea seed oil) and are free of the bad stuff (no parabens, no phosphates, no added dyes, no chlorine, no optical brighteners).They are also cruelty free and 100% vegan.
How to Use
How to use VivaWash Laundry Detergent Sheets?
Top-loading machine: Put in your clothes first and take your 5 in 1 Power Cleaning sheet according to your laundry load and place on clothes. Start your wash cycle and collect your clean and fresh laundry.
Front-loading machine: Put in your 5 in 1 Power Cleaning Sheet according to your laundry load, then followed by your clothes. Start your wash cycle and collect your clean and fresh laundry.
Hand Washing: Dissolve a quarter to a half sheet into water and wash clothes. Soak clothes for 20 minutes before washing.
How much do you use:
Use half sheet for regular load (1/2 drum full), 1 sheet for large load (3/4 drum full) and 1 and half sheet to 2 sheets for extra large or heavily soiled loads. Adjust number of sheets according to stain level. We encourage you to test it out and find the right amount for you! You can use as little or as much as you want to depending on your wash and your desired results.
How many washes will I get from my VivaWash Laundry Detergent Sheets
There are 35 full Extra Large (XL) sheets per package which is up to 70 loads of detergent. We measure our load size to industry standards to ensure you are getting great value from our ultra concentrated liquidless laundry detergent sheets.
We are with you every step of the way! You will find that VivaWash laundry detergent sheets are a game-changer! These sheets replace your old laundry detergent, and additional additives giving you a powerful clean without the plastic jug. We recommend our flexible subscription that can be easily adjusted, paused, or canceled by you.
You are doing a good thing by reducing single-use plastic and making a positive impact every time you do your laundry with VivaWash Laundry Detergent.
My Subscription
Why would I want to subscribe?
Our VivaWash 5 in 1 Power Cleaning Laundry Detergent Sheets are only 28 cents a load with our subscription option which is a flexible subscription that can be easily adjusted, paused, or canceled by you.
By subscribing to a monthly delivery plan, you'll receive a 10% discount on our VivaWash 5 in 1 Power Cleaning Laundry Sheets. You can choose from 1, 2, 3, or 4-month frequency options to best suit your laundry needs. Subscribing to a delivery plan means your selected payment method will be automatically charged at the start of each billing cycle.
As a bonus for subscribing, you will get additional discounts and have the option to try our new products before anyone else and may also be chosen for incentives and discounts as well.
Can I purchase products without a subscription?
Yes! You can purchase products without a subscription at any time. It’s easy to make one-time purchases on our website. However, we recommend our flexible subscription which can be easily adjusted, paused, or canceled.
Our 5 in 1 Laundry Detergent Power Cleaning Sheets are only 25 cents per load with our subscription, which is good value compared to traditional detergent.
How do I make changes to my subscription?
Do you need to update your subscription, change your shipping info or variant, or update your credit card information or adjust your order cycle, skip next delivery? You can self-manage your subscription by using your account. Just use the email address you used to place your order and once logged in, you can make the changes.
How do I change the variants or products in my subscription?
Your subscription account allows you to change any variants or products in your subscription at any time.
You simply enter the email address you used to place your order. Once logged in, choose "edit" to make any changes.
Order and Shipping
I made an error on my order. What do I do?
If you have made an error in the quantity, variant, or even shipping address for your order, please reach out and let us know as quickly as you can. Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.
When will my order ship?
We want you to get your VivaWash order as soon as humanly possible.
Once your order is submitted it will be fulfilled and shipped within 24 hours, unless you place your order on a Friday, Saturday, or Sunday. You will be notified once your order has been shipped. Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.
How long does it take to get my order?
Our USA customers will receive their orders within 5 business days once processed. Your customer experience is our priority, and our goal is to do everything we can to make your experience a positive one.
How can I get free shipping for my order?
All orders above $35 are eligible for free shipping in the USA (except Alaska and Hawaii).
Impact
What is my impact when I purchase VivaWash Laundry Detergent Sheets?
For every purchase of our 5 in 1 Laundry Detergent Power Cleaning Sheets, we donate a percentage of our revenue to environmental and social impact causes including ocean cleanups, tree planting, sustainable livelihood initiatives in the developing world, reaching poor communities with social impact projects etc.
We are a proud member of 1% for the Planet, which means we have committed to 1% of our revenue for the people and the planet.
We are proudly FSC certified, meaning we source our packaging from sustainable and responsible forestry sources. Our packaging are biodegradable and 100% recyclable.
Thank you for choosing VivaWash, to make a difference and a be force for Good. Click Here to learn more.